Your privacy is important to Huion, so we have created this policy to explain how we process your personal information.

This Statement of Privacy and Security outlines what types of data we collect, how we use it, and how we protect personal information collected by our products, services, apps, software and other devices.

Please review this page and contact us at support.Huion.com/ with any questions or concerns. If you would like to report any security issues in any of our products, please submit your report using the secure submission form found here.

We collect data in a variety of ways to improve our products and services:

This includes information you provide when you register and set up new products, download software, post on online platforms like forums or communities, respond to a survey, or enter a contest.

When you use products and services, data may be sent to us such as your hardware model, firmware and operating system version, unique device identifiers and IP address/location information. Other times, subject to applicable law and your consent where it’s required, we may collect data based on your activities including your settings and configurations, usage data, and crash or error data.

The data we received depends on the products, features and services you use, events in which you may participate, and other interactions you may have with us. This data can include the following:

·Demographic data– data like your country, and preferred language

·Usage data– data about how you and your device interact with us and our products, like:

Product use data– the features you use, actions you take, and activities you perform, like. Press key settings Touch setting and working area settings.

Device data– a data about your device and the network you use to connect to our products, including the operating systems and other software on your device, device identifiers, and regional and language settings.

Error reports and performance data– the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device

Support data– information about you and your hardware, software, and details about the incident, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.

·Huion Accounts– Some products utilize a Huion account to optimize your experience. For example, it may enable improved personalization and allow you to save and recall settings, configurations, and history. When you create a personal Huion account, we collect certain personal data and assign a unique ID number to your account and information. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, and your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.

·Location data– Some products use location data for purposes like time/date and language preferences. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Position System data, which we may collect when you enable location-based products or features. Imprecise location data may include a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, like a city or region.

·Content– We may collect information about the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it’s required.

The categories of products and services you are interested in Information in your product tester application Your testing activity, product data, device data, and diagnostic data Video and/or audio recordings if they were part of the testing you participated in Shipment/fulfillment data Your feedback and review about the tested products and services. Unless otherwise communicated to you when you sign up for our testing program, we process this data for the purpose of entering into or performing the contract between you and Huion.

We use the data we collect:

to operate our business and provide, improve, and personalize our products and services, and to send communications, including promotions, account information, security updates, and product information.

We may analyze this data, including your personal information, to give you a more seamless, consistent, and personalized experience. We will always do so subject to applicable law and your consent where it’s required.

We use data to provide and improve our products and to perform essential operations. This includes operating and using the products, maintaining and improving their performance, and using data to research, develop new features, and provide customer support. Example uses include:

We use data to ensure our products operate as intended and expected. Our products may have personalized features and recommendations that enhance your productivity and enjoyment, and tailor your experiences based on your activities, interests, and location.

We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.

We use device and application version, location, and unique device, network and identifiers and other data to activate and register products.

We use data to improve our products, add new features or capabilities, report errors, improve security, determine what new features to prioritize, and improve efficiency.

We use data to protect the security and safety of our products and our users, to detect and prevent fraud, and to resolve disputes and enforce our agreements. For example, we may use data to determine which products need security patches or analyze patterns in data that allow us to develop new security features.

We may use pseudonymous and aggregated data to create statistics and analysis. For example, financial and product reports are created to analyze performance in a given sector or region.

If you have opted in or we have a legitimate interest under applicable law, we may send you information about our products and services by email or telephone, including information about new product features, releases, promotions, and announcements. You can opt out at any time by clicking the ‘unsubscribe’ link in the marketing emails or visiting this page. Subject to applicable law and your consent where it’s required, we may also use cookies or tracking technology to determine the effectiveness of our communications – for example, to determine, in the aggregate, how many people open our emails. We may also send emails to remind you about items left in your online shopping cart, update you or inquire about a service or repair request, or to tell you that you need to take action to keep your account active.

We may contact you by email or other means to inform you when a subscription is ending or to let you know when security updates are available.

We do not sell your personal data.

We may share your personal data with your consent or to complete a transaction or provide a product or service you requested or authorized. For example, we share your content with third parties when you tell us to do so, like when you send data to a friend or link accounts with another service. We also share personal data among our controlled affiliates and subsidiaries for the purposes described in this policy and when required by law.

We may share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions.

These companies must abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data to another company if we plan to merge with or be acquired by that business. This may include any organization involved in a merger, transfer, or sale of our assets or business.

If you post information in public areas in our products and services, like communities, forums, or blogs, it will be available to the public and we may reuse and republish it at our discretion and in line with our Terms of Use.

Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:

comply with law or respond to a legal process, like law enforcement or other government agencies;

protect our customers – for example, to prevent spam or attempts to defraud our users, or to help prevent loss of life or serious injury;

maintain the security of our products, including to prevent or stop an attack on our systems or networks;

protect your or our legal rights or as required by law or orders from a court or government agency.

We are not responsible for information provided by you to third parties, and that information is not subject to this policy. You assume all privacy, security, and other risks with providing information, including personal information, to third parties. To understand the privacy protections from third parties, you should refer to their privacy policies, if any.

You can direct us to update, delete, or deactivate certain information pertaining to you. You can also request that we remove your personal information from the blog, community forums, or other public areas within our control. If we cannot remove certain personal information, we will let you know why.

You can unsubscribe from marketing emails from us by following the instructions in the email you received or at the subscription management page on our website. We try to respond to requests to review information we have on file within 30 days of receiving a request.

You can unsubscribe from marketing emails from us by following the instructions in the email you received or at the subscription management page on our website. We try to respond to requests to review information we have on file within 30 days of receiving a request. You can “opt-out” of having your personal information used for certain purposes whenever we ask for this information. If you have questions, comments or would like to make a request about your data or our privacy statement or data practices, please contact us at https://support.huion.com/en/support/tickets/new or through the following methods:

Phone：+86-755-32998548

Contact：https://support.huion.com/

E Mail: service@huion.com

If you are not satisfied with our response, you can refer your privacy complaint or dispute to the state or national data protection authority in your jurisdiction.

We do not knowingly collect or maintain information about persons under 13 years of age. If We learn that information about persons under 13 years of age has been collected on or through the Sites, We will take appropriate steps to delete this information. If you are the parent or legal guardian of a child under 13 years of age who has registered for an account or service on our Sites, please contact us using the contact information below to have that child’s account or service terminated and personal information deleted.

We are committed to the protection of your personal information. We use a variety of security technologies and procedures, including TLS encryption, to help protect your personal information from unauthorized access, use, or disclosure.

We will retain your personal data for as long as

you use our products or services

your account is active

needed to provide you services

we are legally required to.

to resolve disputes, and

to enforce our agreements.

Personal data that is no longer required to be retained will be deleted at regular intervals.

Personal information collected by us may be stored and processed in the United States or in any other country we or our affiliates or service providers maintain facilities.

We take steps to ensure that the data we collect is processed as described in this statement and according to the law wherever the data is located.

We will occasionally update this Statement. If there are material changes to this Statement or in how we will use your personal information, we will prominently post the changes before making them.

We will not make any changes that are less protective of your personal information collected in the past without your consent.

We encourage you to periodically review this Statement to be informed of how we are protecting your information.

Thank you for your interest in Huion and our products and services.