Please be assured that if there's a product quality problem within one year from the purchase date, we can apply for a replacement unit for you with the following information provided.
1) Product serial number (on the back of the unit);
2) Product order number;
3) Purchase link where you bought this item;
4) A video or some pictures that can show the problem clearly.
Once the replacement application is approved, we will send you a replacement unit for free. However, the shipping fee will be borne by the buyer if it has exceeded 30 days from the purchase date.
Service is requested beyond the warranty period.
Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.
A product sent to HUION for replacement does not include all original accessories, attachments, and packaging, or contains items damaged by user error. A product is found to have no defects after all appropriate tests are conducted by HUION. Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
Product labels or serial numbers show signs of tampering or alteration.
Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes. The received product has not been sent back to HUION 7 calendar days after replacement confirmation from HUION.
Proof of damage during transit issued by the carrier cannot be provided.
Other circumstances stated in this policy.
You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date OR 30 days from the order date, whichever is later. That is to say, you will have at least 7 days to request a return if there's a product quality problem.
You have at least 7 days from delivery date to request a return and refund if you are not satisfied with the product you bought or if you have some other subjective views. An 8% restocking fee and shipping fees for both ways will be borne by the buyer if returned without defects within 30 days from the purchase date or 7 days from delivery date, whichever is later.
If you purchased an item from Huion official site and would like to cancel your order before it’s shipped, 8% restocking fee will be borne by you, please be informed.
For the promotional event “Free Shipping Promotion”, you can only apply for shipment refund (if you have already paid for it) within 3 days after you place your order.
Huion has brought advanced technology, refined design and high quality tablets to the global market to help people develop and enjoy the expression of imagination and inspiration.
With the warranty statement, we hope all Huion users can enjoy the one year product protection plan and feel reassured to choose Huion again.