a. The driver has not been successfully installed;

    Solutions: delete the original driver completely and re-install it.

b. Graphics tablet is not connected when installing the driver;

    Solutions: delete the original driver completely and re-install it.

c. The version of Graphics tablet driver is wrong.

    Solutions: download the latest driver from HUION official website (http://www.huion.com). Make sure that your graphics tablet model matches the computer system (Win and MAC).

a. The driver has not been successfully installed;

    Solutions: delete the original driver completely and re-install it.

b. The drawing software is not closed when installing the driver;

    Solutions: retest in other drawing software; if there is pressure sensitivity, then delete the original driver completely and re-install it. Remember to close the drawing software when installing.

c. The version of the graphics tablet driver is wrong.

     Solutions: download the latest driver from HUION official website (http://www.huion.com). Make sure that graphics tablet model matches the computer system (Win and MAC).

1. The pen can realize absolute positioning (absolute positioning: use absolute coordinates to determine positions. When the pen stops at the top right corner of the graphics tablet, the cursor will also stay at the top right corner of the screen) when used on the graphics tablet. And there is pressure sensitivity in drawing software, and the line can be shown in different degrees of thickness.

2. In “Control Panel”, double click “attributes of graphics tablet”.

1. Ensure that all cables are properly plugged in (VGA cable, USB cable, and power line)

2. Try on another computer.

3. If you are using a screen display, but there is no pressure sensitivity of the pen on the screen, it may be caused by improper installation of tablet monitor driver. Reinstall the driver downloaded from the official website.

1. Try to re-plug the USB cable.

2. Reinstall the new driver downloaded from the official website. The problem may be caused by improper installation of driver.

3. Drawing software is still open when installing the graphics tablet driver.

4. Change for another computer and install the driver to try again. If it works, that would be the problem of the original computer. 

1. Check the driver icon on the computer to see whether the driver is reading; if there is an X mark, check whether USB cable is properly plugged, or try another USB cable.

2. If the driver is reading and there is still no response of pen-touch, try to re-plug the USB cable, or reinstall the new driver downloaded from the official website. It may be caused by improper installation of the driver.

3. Recharge the pen. The pen may be in low power. If the pen nib has been severely worn off, please change the pen nibs.

4. Restart the computer.

5. Change for another computer without driver and try again.

6. Internal fault of the pen may occur, which will lead to failure of booting.

1. Pen keys do not work; press the pen keys to see whether the indicator light of board is on.

2. If it is used in software, it is unable to realize the functions which the software doesn't support. The problem is caused by the software in this case.

1. Check whether the indicator light of the board goes on when you press the keys.

2. Check in which version of the drawing software the function is set, and whether the drawing software is provided with this function. Our driver also supports the functions of the drawing software. 

3. Try to use letters or numbers to set up the shortcuts in document to see whether they work.

4. Board keys malfunction.