Warranty statement
Huion is committed to provide high quality products and good service to all customers. All Huion products purchased directly from Huion or Huion authorized stores is covered by this warranty. Register your product here to enjoy fast and professional customer support from Huion. Stay tuned for the latest updates and inspirations.
Replacement Request
  • In case of a product quality problem within one year from the purchase date, we can help you apply a replacement unit with the following information provided.

  • 1) Product serial number (from the back of the unit);

  • 2) Product order number;

  • 3) Purchase link where you bought this item;

  • 4) A video or some pictures that can show the problem clearly.

  • Once the replacement application is approved, we will send over a replacement unit for free. However, the shipping fee will be borne by the buyer if it has exceeded 30 days from the purchase date.

Return/Refund due to quality issues
  • You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date OR 30 days from the order date, whichever is later. That is to say, you will have at least 7 days to request a return if there's a product quality problem.

Return without quality issues
  • You have at least 7 days to request for a return if you are not satisfied with the product you bought or if you have some other subjective views. However, an 8% restocking fee and the shipping fee for both ways will be borne by the buyer if the product is returned without any defect within 30 days from the order date.

Order Cancellation
  • If you purchased an item from the Huion official site and would like to cancel your order before it’s shipped, please be informed that an 8% restocking fee will be borne by you.

Promotional Period
  • For the promotional event “Free Shipping Promotion”, you can only apply for shipment refund (if you have already paid for it) within 3 days after you place your order.

  • Huion has brought advanced technology, refined design and high quality tablets to the global market to help people develop and enjoy the expression of imagination and inspiration.

  • With the warranty statement, we hope all Huion users can enjoy the one year product protection plan and feel reassured to choose Huion again.